Delivery Information

Delivery Charges

We have a number of products eligible for free delivery

  • All local deliveries over £200 before VAT.
  • All VELUX windows
  • All FAKRO windows over £250 before VAT

Please note we have a standard charge of £42 (inc. VAT) for orders below £300.

We have a reduced delivery charge of £30 (inc. VAT) for orders under £200 inside of our local delivery area (see below).

If in doubt about the cost of delivery please enter your postcode on the shopping trolley page or at checkout.

To celebrate the launch of our site we are also offering free delivery (for orders above £100 before VAT) on our local area (5 miles radius) on their first order to all our customers who register before checking out.

Kerb-side deliveries only, our vehicles/lorries enters private properties at the owners own risk.

All returned goods will be charged 40% for restocking.

Delivery Terms and Conditions

We aim to deliver most orders within 1-5 days. However, all delivery dates or times mentioned on our website and product delivery information or acknowledgement of order or elsewhere are estimates made in good faith and not of contractual effect and we shall not be liable to you for any failure to deliver on any particular date or dates, or at any particular time, nor shall time be made of the essence by you giving us notice.

Delivery will occur when you take possession of the goods or when the goods are ready for unloading at the delivery address.

Where we, or our agents, deliver to site it is on the understanding that there is a suitable road to the point on the site where delivery is requested. If no such road exists delivery will be made to the nearest point to which, in the opinion of the driver, the vehicle can safely proceed and unload. Deliveries are to the kerbside only. Except for use of a vehicle mounted crane, you will provide all necessary labour and equipment required to unload materials promptly and will indemnify us against any cost, claim, loss or damage arising from unloading and or delivery save insofar as such claims, costs, losses or expenses relate to liability for death or personal injury. Due to insurance, we are unable to enter on to private property.

If you keep our delivery vehicle waiting for an unreasonable period of time or if we are obliged to return without affecting delivery a justifiable additional charge may be made that reflects the additional cost to us.

If you refuse or fail to take delivery of goods tendered in accordance with your order or we are unable to deliver the goods because you have not provided appropriate instructions, you shall pay us any additional costs or carriage incurred by us.

All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

All delivery times are provided in good faith but are estimates only. ABC Depot may not be held liable for any failure to deliver by a stated time or date or any consequential loss resulting from late deliveries.

Delivery Areas

Some products may be restricted by delivery area as will be stated on that product's page. Our local delivery area covers the following postcodes:

  • AL
  • BR
  • CR
  • E
  • EC
  • EN
  • HA
  • HP1-17, HP19-HP23, HP27
  • IG
  • KT
  • LU
  • N
  • NW
  • RM
  • SE
  • SG
  • SM
  • SW
  • TW
  • UB
  • W
  • WC
  • WD

Our national delivery area covers the rest of mainland UK.

We may charge a premium for delivery to the Scottish highlands or offshore islands. These areas will also expect longer delivery times. We will always try and give a best estimate for delivery to these areas. Those postcodes covered are:

  • GY
  • HS
  • IM
  • IV
  • JE
  • KW
  • PH
  • PO30-41
  • ZE
This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies - Learn more - Hide this message